Promotions, Coupons, Store Credit and Reviews Policy

Each offer must disclose SILVME as promoter, territory, eligible customers/products, start and end date/time
with IST, discount or benefit, minimum spend, stock/quantity limit, exclusions, redemption method,
per-customer limit, stacking rule, delivery treatment and any effect of cancellation or return before
participation.

Reference prices, percentage savings, 'free', 'limited stock', 'today only', countdown and popularity claims must
be genuine and substantiated. SILVME will not create false urgency, hide unavoidable charges or increase a
reference price merely to advertise a reduction.

A genuine obvious error may be corrected prospectively. SILVME will not retroactively remove an offer already
validly accepted unless law permits and the customer receives a lawful alternative or refund.

Unless the specific offer states otherwise, one coupon may be used per order, applies only to eligible product
value, cannot reduce the payable total below zero and cannot be exchanged for cash. The cart must show the
allocation before payment.

A personal or single-use code may not be sold or transferred if its stated terms prohibit it. SILVME may refuse a
fabricated, expired, duplicated, automated or fraudulently obtained benefit using proportionate evidence.

A technical failure should be reported before purchase where possible. If SILVME clearly promised the offer and
the customer qualified, SILVME will provide a fair correction rather than rely on a system error.

Statutory remedies are never reduced by a promotion. Because SILVME does not offer change-of-mind returns,
promotional recalculation ordinarily arises only where the customer and SILVME separately agree to a
discretionary cancellation/return or a defective order is partly remedied.

For an agreed partial return, the written offer terms control the fair allocation. If a conditional free gift must be
returned, this must have been disclosed; no deduction is made from a mandatory defect refund merely because
a gift accompanied the order unless the law permits and the gift is retained contrary to a lawful request.

Store credit is not sold as a gift card under the present model. It is offered after an eligible refund only when the
customer voluntarily selects it instead of the original payment method.

India store credit is valid for 6 months, usable over multiple eligible online orders, non-transferable, linked to
the verified original customer and not redeemable for cash except where law requires. SILVME must explain the
sign-in or verified-email redemption method to guest customers before consent.

A statutory cash refund is never converted into store credit without free, specific agreement after the amount
and alternatives are stated.

Reviews and testimonials must reflect genuine experience. Any gift, commission, discount, affiliate relationship,
employment or other material connection must be disclosed clearly and near the endorsement.

SILVME does not condition an incentive on a positive rating and does not suppress a genuine critical review
merely because it is negative. Moderation may remove unlawful, abusive, irrelevant, confidential, personal-data or demonstrably fake content under a consistently applied rule.

Customer reviews, photos or videos are reused in advertising only under a separate express licence/consent
describing the content, channels, duration and withdrawal process. Complaint and unboxing evidence is never
marketing consent.

A contest, chance-based draw, referral plan or influencer campaign requires separate written rules and review
for eligibility, selection, prize, taxes, permits, publicity, platform terms and disclosures. This general policy is
not a complete contest rulebook.

Business under the trade name SILVME.

GSTIN: 23BWKPV0905L1Z9

Principal place of business: Shop No. 15, BDA Complex, Sector 9/A, Saket Nagar, Bhopal, Madhya Pradesh -
462024, India.

Authorised return address after approval: SILVME Returns, House No. 135, Sector 9/A, Saket Nagar, Bhopal,
Madhya Pradesh - 462024, India.

Email: help@silvme.com.

Phone/WhatsApp assistance: +91 9960869932.

Support: Monday-Saturday, 10:00
AM-6:00 PM Indian Standard Time (IST); closed on public holidays.

Consumer grievances: Keshav Verma, Consumer Grievance Officer, at the contact details above.

Privacy requests: Keshav Verma, Privacy Contact and Authorised Privacy Representative, with 'Privacy Request'
in the email subject.